Only apparel items are eligible for size exchanges. Apparel size charts are provided for apparel items and should be reviewed carefully. If you find that a size is incorrect or does not fit, please contact info@sepcommunications.com within 10 days of receipt of product and request an exchange for another size. The customer is responsible for returning the apparel item to SEP at their own cost. SEP will then ship the new size to the client within 10 business days. Apparel that has been washed and worn cannot be exchanged. Please note that items that are personalized with your name or custom logo cannot be exchanged for a different size unless damaged or have quality issues.